Secured By Design

Communicare247 services are powered by Archangel®, our cloud-based platform which has been awarded Secured By Design a police preferred specification.

Established in 1989 by Police Crime Prevention Initiatives Limited (formerly ACPO), Secured by Design (SBD) is the official initiative adopted by national police projects which recognise quality security products amongst other crime prevention schemes.

SBD provides the public with a brand of ‘Police Preferred’ systems and facilities which they can acknowledge as meaning the service provided by the company is ‘fit for purpose’ since they have undergone and passed rigorous tests which are specified by Police CPI.

BS5979 CAT2

The Communicare247 Alarm Receiving Centre (ARC) based in Dunoon Argyll is certified by the United Kingdom Accreditation Service – UKAS – to BS5979 CAT2. This means that it meets the requirements to obtain a Unique Reference Number (URN) and ‘Level 1’ emergency response. It uses the Police preferred URN process and in real terms, this means that the ARC service by-passes the conventional 999 service and results in a faster dispatch of ‘blue-light’ emergency resources in response to any incidents.

BS8484 Part 4, 5, 6 and 7

BS8484 is the lone worker device service standard. Originally awarded in 2009, the standard was updated in 2011 and most recently in 2016. BS8484 controls the sub-contractor supply chain, it identifies quality lone worker devices and service providers. It provides a service delivery guarantee, offers personal data protection and provides for an emergency ‘blue-light’ response that bypasses the 999 system.

The standard is broken down into various parts:

  • Part 4 – the Supplier
  • Part 5 – the Device
  • Part 6 – the Monitoring Centre (aka Alarm Receiving Centre)
  • Part 7 – the Response service
  • Note – BS8484 Part 6 also requires the Alarm Receiving Centre to be certified to BS5979 Cat2.


British Standard 7858 gives recommendations for the security screening of individuals to be employed in an environment where the security and/or safety of people, goods and services, personal data or property is a requirement of the employing organisation’s operations and/or where such security screening is in the public and/or corporate interest.

We routinely screen our personnel to the Protection of Vulnerable Groups Scheme (using Disclosure Scotland) and to BS7858 for up to 10 years of prior employment and personal history.

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