Alarm Receiving Centre

Our purpose-built, secure operations centre

Alarm Receiving Centre

In 2009 £1.5 million was invested in a state of the art 24-hour Alarm Receiving Centre (ARC) based in Argyll, Scotland. The ARC (pictured) was constructed using the latest environmentally friendly materials and technology, and it is styled to blend discreetly into its natural surroundings.

The ARC is a resilient high-security facility which has been certified both BS8484 and BS5979 CAT2. Its service supports and responds to new digital sensor technologies and combined with our highly trained operators provides expert assistance for those in danger.

The ARC

The ARC is the most experienced provider of personal monitoring services within the UK and it is applying it's unique skills and knowledge to the Telecare sector:

The ARC is the most experienced provider of personal monitoring services within the UK and is designed to:

  • Provides a UK-wide emergency response service.
  • Provide a team of highly trained operators, working around the clock, and dedicated to managing personal safety
  • Provide continuous support in managing their day-to-day risk levels
  • Respond to welfare and SOS alarms and take immediate action in the event of any incident or emergency
  • Respond immediately and LIVE to all inbound calls (no use of auto-answer and playback recordings)
  • Gather and record evidence for accidents and incidents
  • Provide professional witness statements in the event of civil or criminal prosecutions
  • Resolve the majority of end user issues at the first point of contact
  • Provide valuable feedback to improve safety

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